The Electricity Company of Ghana Limited (ECG) is undergoing a digital shift for several of its services, including new connections, separate meters, and additional loads, starting February 1, 2024. From that date forward, these services will only be accessible via the ECG Mobile App.
This shift is in line with ECG’s digital transformation agenda, which aims to improve customer service efficiency. ECG emphasized the importance of providing accurate and active contact details during the application process, as all communication regarding the applications will be conducted through the provided telephone numbers.
“Customers should note that all responses regarding their applications will be communicated to them through their contact telephone numbers provided,” they advised. “Therefore, customers are advised to provide accurate information when applying for the service.
